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If you use a new phone and use your giffgaff SIM card, you may have to manually configure the APN to use the data and send MMS messages.
This guide gives you the most appropriate methods to update the settings for each type of phone.
This guide shows you how to configure the APN for the type of mobile phone you have.
The latest phone models with Android system, come with giffgaff settings available automatically. Make sure your mobile phone is updated to the latest version of Android.
When your mobile phone is up-to-date, go to Settings > Wireless & Networks > More .. > Mobile Networks > Access Point Name. Here, select giffgaff.
In case your settings are not automatically available yet, you can change them manually.
Step 1 - Create a new APN for giffgaff :
Step 2 - Set your giffgaff sim as the sim to be used for mobile data:
Step 3 - Enable Mobile data for your giffgaff SIM:
If your iPhone is running iOS 7 or above, then you´ll receive a notification telling you that the giffgaff carrier settings are available. Simply follow the on-screen instructions to install the giffgaff profile.
If you have not received the notification, then you can force your iPhone to check for the update by using a Wi-Fi or a 3G/4G data connection and going to:
Wait a few seconds and the iPhone should prompt you that an update is available.
If your Iphone mobile has an old system, you have to update it to the latest version to install the carrier settings. When you upgrade iOS to a newer version, the carrier profile is reset to the latest version available during the update.
If your iDevice is running an older version of iOS, it is possible to modify the data settings with the following method.
Reset the profile of your iPhone or iPad by using Safari and clicking this link to download giffgaff's carrier profile: https://giffgaff.com/iphone-app/giffgaff-apn-settings.mobileconfig
To use it:
If your phone is using Windows 8, giffgaff settings are automatically available. If you are using an older version of Windows Phone, you will have to use one of the methods below.
If your settings are not accessible already in the menu of your Windows Phone, you can install the Mobile Network app. It will allow you to update your settings manually.
To change your data and MMS settings:
If you are using a version of the BlackBerry operating system prior to BB10, your settings are managed through BlackBerry services and are configured automatically when you activate BlackBerry Services within the My profile & settings page of My giffgaff
giffgaff settings are available by default in all BlackBerries using BB10 or above
If your phone is using an operating system which is not listed above, you can still use the same settings.
If your phone is using 3G or 4G data you can simply use the Data & MMS settings described in the next section.
If your phone is using WAP data instead you can also use the Data & MMS settings. You will just need to add the following to the settings:
Depending on the model of your phone you can create one APN with both data and MMS settings or create one separate APN for each.
In order to avoid any conflict, we advise removing existing APN settings.